Announcement: NEW antenatal/postnatal pilates Tuesday 10.45-11.30am £7.50 with an introductory price of £4 for your first session, bring your babies! Women's health physiotherapy is available with Anna Clayton. Regular Pilates and gym ball stability classes run through the week. Home visits are available with any of our physiotherapists.

At Bury Physio (“We”) are committed to protecting and maintaining the trust and confidence of visitors to our website and subscribers to our newsletter and respect your privacy. Here you’ll find information on how we tread data that we collect from visitors to our website, or when someone subscribes to our newsletter.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Your Privacy is Important to us

This notice informs you how we use the information you give us and how we protect your privacy.  It also explains your rights under the UK Data Protection Act (update 2018) and the EU General Data Protection Regulations 2018.  We abide by UK Law and our data protection regulator within the UK is the Information Commissioners Office.

Collecting of and purpose for your information

We offer services and products such as Physiotherapy, Acupuncture and Sports Medicine for our clients. To provide such a service, we may need to collect personal data such as your name, contact details, insurance details, medical records, referral letters from your consultant, GP or referrer.

We use information held about you in the following ways:

  • Your information may be used to introduce you to the services and facilities we offer where we believe you will have a legitimate interest, to help with ongoing administration, to contact you with any review or changes that are applicable, for our own business research and analysis.
  • To ensure that content from our site is presented in the most effective manner for you and for your computer.
  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To allow you to participate in interactive features of our service, when you choose to do so.
  • To notify you about changes to our service.
  • To send you information and reminders about your appointments
  • Internal medical and administrative record keeping
  • For audit purposes to improve our services
  • To provide reports on your management and your referrer and other to whom you have given your consent
  • With your consent, to write case studies on your management

Withholding of the required data may result in an insufficient service being provided.

We may obtain data from individual customers or from employer firms.

Newsletter Signup

As part of the registration process for our e-newsletter, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organisations and businesses.

You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by using the opt-out page on this website or by emailing our administrative team.  admin@buryphysio.co.uk

Contact Forms

We use a contact form to allow you to contact us directly through the website. By completing this form you are consenting for your information you put on this form to be transmitted to us via the internet. It is advisable that you do not put any personal identifiable information on this form. Please call us if you wish to discuss your condition.

Sharing your data

We may share your personal data with the following organisations –

The Financial Conduct Authority with whom we are regulated or other regulated bodies as required

We may verify your identity by searching publicly available records held by credit reference agencies

Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them

We will not sell or share your information with any other third parties unless we have obtained additional consent from you.

Your rights regarding your data

  • We will not hold your information for any longer than is necessary and as a maximum no longer than 5 years after you have terminated as a client of our firm unless there is a lawful basis for retention
  • Should your data be inaccurate we will rectify this without delay
  • Should you wish us to delete your data at any point, please contact the office as shown further below to make the request. This will be actioned unless there is a lawful basis for us to retain the information in which case you will be advised accordingly
  • Should you wish to transfer your data to another organisation, please contact the office as below and we will organise this for you
  • You can request access to your data at any time. We will provide you with a full copy within one month of your request. A first copy is free thereafter a small fee will be payable. If you would like a copy of the information held on you please email admin@buryphysio.co.uk or write to us at the address listed under our contact details below.
  • You can withdraw consent to us holding and processing your information at any time. Please contact the office as below should you wish to do this
  • We may provide you with updates and bulletins which are appropriate to your service on an ongoing basis – this will be explained to you if it is applicable. You can opt out of these should you wish to – contact us and advise us if you wish to

Security

We take data security very seriously and are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we from you. We can provide details on request.

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Our contact details

Should you wish to contact us in relation to any issues within this notice, please contact:

Data Protection Officer
Bury Physio
Maynewater Lane
Bury ST Edmunds
Suffolk, IP33 2AB
United Kingdom

You will be responded to as promptly as possible

Your right to complain

Should you wish to make a complaint in relation to data protection issues relating to our firm, you can contact us as above or you can contact our regulator as follows:

The Information Commissioner’s Office

Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number

www.ico.org.uk

Consent

We are required under the Regulations to obtain your consent to our collection, processing, sharing and holding of your personal data.  Please ensure you have read this notice fully and accept all that it contains.  If you have any queries, please contact us directly. Please contact us should you not be able to read or understand this notice sufficiently.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to admin@buryphysio.co.uk

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